---
title: FAQ
description: Common questions about connecting and using Survicate MCP.
source_url:
  html: 'https://developers.survicate.com/mcp/faq/'
  md: 'https://developers.survicate.com/mcp/faq.md'
---
# FAQ

Common questions about connecting and using Survicate MCP.

## Good to know

- **Long questions take time.** "Ask across all feedback" can run for a few minutes. Keep the chat open; the assistant shows progress.
- **Research projects run in the background.** Creating one returns straight away with a link; the report takes 5 to 25 minutes.
- **Confirm before it writes.** Most assistants ask before drafting, archiving, saving, or starting a project. That is by design.
- **Fair use.** Each workspace can make about 30 requests a minute across everyone connected. If the assistant says it needs to pause, wait a minute and continue.
- **Answers to a question versus responses to a survey.** Fewer people answer any given question than start the survey, because people skip questions. The two numbers are meant to differ.
- **Names can be ambiguous.** If two surveys share a name, the assistant lists both and asks which one you mean.

## The assistant does not show Survicate, or the tool list is empty

If you are on a Team or Enterprise plan, an admin has to add the connector first. In ChatGPT, refresh the list of actions after signing in to Survicate. If you cannot add custom connectors at all, ask your internal admin to allow it.

## It keeps asking me to sign in to Survicate again

That is expected after 90 days, after you change your password, email, or two-factor setting, or if your access to the workspace changed. Approve again and carry on. If it happens repeatedly within minutes, contact support.

## I got "access denied" while connecting

The workspace you picked is not one you belong to with the User role or higher, it is a HIPAA-regulated workspace, or MCP is not enabled for it. Try another workspace, or write to support.

## It is looking at the wrong workspace

Ask "Which Survicate workspace are you connected to?" Then disconnect and connect again, choosing the right one. Most assistants also let you keep a second connection for another workspace.

## It says it cannot find my survey

Give the exact name, or ask it to list surveys first and pick from the list. Surveys in folders you cannot access, and archived surveys, are not shown unless you ask for them.

## The numbers do not match what I see in Survicate

Check the date range. Results are bounded by the period you asked about, while the survey list shows all-time totals. Ask again with explicit dates, or say "all time".

## It says it hit a limit or needs to pause

Each workspace can make about 30 requests a minute. Wait a moment and ask it to continue. If the assistant mentions a chats limit on the feedback question feature, your organization has used its Research Assistant allowance for the billing period.

## Does it send surveys to my customers?

No. It creates drafts only. A person launches the survey from Survicate.

## Can it change or delete my data?

It writes in four places: a drafted survey, a new research project, a saved note, and archiving a survey. Archiving is reversible from the Survicate panel. Nothing is ever deleted, and results, responses, reports, and insights stay read-only.

## Can I connect two workspaces?

Yes. Each connection is bound to one workspace, so connect once per workspace. Whether you can keep both active at the same time depends on your assistant.

## Does it work with my AI tool?

It works with any assistant that supports remote MCP servers with sign-in, including Claude, ChatGPT, Cursor, Claude Code, and assistants inside Slack. Availability may depend on your plan with that assistant.

## Need help?

- [What is Survicate MCP?](https://help.survicate.com/en/articles/16271576-what-is-survicate-mcp)
- [What can I do with Survicate MCP?](https://help.survicate.com/en/articles/16271782-what-can-i-do-with-survicate-mcp)
- [Survicate MCP FAQ](https://help.survicate.com/en/articles/16307629-survicate-mcp-faq)
- Email [support@survicate.com](mailto:support@survicate.com) or use the chat in Survicate.