What you can do

Talk to your assistant the way you would talk to a colleague who has Survicate open. It works out which surveys, questions, and research to look at. Here is what people use it for most.

Find out what customers are actually saying

Ask a question in plain language. The answer is built from your collected feedback and cites the responses it draws on. This can take a few minutes for a big workspace; the assistant will keep you posted.

"What frustrates users most about onboarding?"

"Why do customers say they cancel? Give me the top three reasons with quotes."

"Has feedback about pricing changed since we raised prices in June?"

Get a score or a number

"What is our NPS for the last 90 days?"

"How did the checkout survey do last month? Responses, completion rate, and the average rating."

"Compare the CSAT for support in Q2 and Q3."

The assistant can pull one question at a time, so on a long survey it works in batches of about five questions and asks before continuing. Numbers reflect the date range you asked for; say "all time" if that is what you mean.

Read what detractors, passives, or promoters wrote

"What did detractors write in the follow-up question of the Q3 NPS survey?"

"Show me promoter comments that mention the mobile app."

Check whether you already asked

"Do we have a survey running about onboarding right now?"

"Which surveys ask about pricing, and how are the questions worded?"

"List surveys that have not had a response in the last year."

Bring your research into the conversation

If your team uses Research Hub, the assistant can read your research projects, their cited reports, and the insights extracted from them, and search your saved notes.

"What does our research say about why trial users do not convert?"

"Summarize the onboarding research report and list the insights with the strongest evidence."

"Are there research notes tagged 'pricing' from this year?"

It can also start a new research project for you. The analysis runs in Survicate and usually takes 5 to 25 minutes; the assistant gives you a link where you can watch progress and read the report when it is ready.

"Start a research project on what enterprise customers want from reporting."

Save what you learned

"Save this conclusion as a note in Research Hub, tagged 'churn' and 'Q3', with the NPS survey as the source."

The note is attributed to you and shows up in Research Hub straight away, so teammates can find it.

Draft a survey

Describe the survey and the assistant creates it in Survicate as a draft, with a link to review it. Nothing is sent. You open it in Survicate, adjust targeting and design if you like, and launch it yourself.

"Draft a 3-question CSAT survey for our support team."

"Write a short survey to validate interest in a Slack integration, with one open question at the end."

"Turn the gaps we just found into a survey for trial users."

Tidy up your survey list

"Find surveys with no responses since last year and archive them."

The assistant lists the candidates and asks you to confirm before archiving anything. Surveys that are still collecting responses are skipped unless you say to include them, because archiving a live survey stops it collecting. Archived surveys are not deleted; you can restore them from the Survicate panel.

What it can and cannot do

It can

Find surveys and questions, and show how a survey is built.
Read results, scores, averages, and the individual answers to open-text questions.
Answer questions across all your feedback, with citations.
Read research projects, reports, insights, and notes in Research Hub.
Draft a new survey, start a research project, save a research note, and archive surveys.

It cannot

Launch, edit, or delete an existing survey. Drafts wait for you in Survicate.
Delete responses, notes, insights, or research projects.
See surveys or folders you cannot open yourself.
Export files, manage webhooks, or handle data requests.
Change workspace, teammate, plan, or billing settings.
Do anything on your website or in your app.